How we publish, monitor, flag, and remove reviews.
Publishing requirements
What makes a review publishable
Original and meaningful
Every review must be original and meaningful; we do not publish duplicate or blank submissions for the same product.
Reviews that repeat an existing submission (for the same product) or contain no content will not be published.
14+
At least 14 years old
Reviewers must be at least 14 years old for their reviews to be published.
To protect younger users, we do not publish reviews submitted by anyone under the age of 14.
EN
Written in English
All reviews must be written in English to be published on our platform.
To keep reviews consistent and readable, we accept English-language reviews only.
Monitoring
We employ three sets of safeguards to monitor our reviews and flag them if they do not pass
01
Automatic content checks
We run automatic checks for certain content (outlined below) that is not permitted in reviews, such as coarse language and links.
02
Review source monitoring
We monitor the source of reviews. If we see more than two reviews from a single IP address within 24 hours, they are flagged.
03
Notification options
We have integrated into the Website two notification options in connection with any public review:
We can receive notifications from users that a review is inappropriate.
Companies can report or delete a review that doesn’t meet our Guidelines.
Collectively, we call these two options for notifying and reporting reviews “flagging”.
Removal
Once reviews are flagged, we review them and delete them if:
They contain content that is not permitted in reviews, such as coarse language and links.
They contain personal information about another individual, such as a person’s name, address, phone number, email address, credit card information, or any other information that could be used to track, identify, contact or impersonate someone.
They include promotional references or links.
They violate other people’s or companies’ rights, including intellectual property rights, rights of privacy/confidentiality, and/or personality rights.
They are of a marketing nature or have marketing purposes.
They are unlawful, deceptive, misleading, fraudulent, threatening, abusive, harassing, libelous, defamatory, tortious, obscene, pornographic, or profane.
They have sexist, political, or racial character.
They are offensive or in any way breach any applicable local, national or international law or regulation.
They violate our Terms of Service or Privacy Policy.
They are technically harmful (including without limitation computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software, harmful data or conduct).